1. Scope
This policy applies to Bhavya AI™ Market Analytics digital software access/subscriptions. Payments are not trading deposits or investment funds.
2. Price & Purchase Confirmation
The live checkout shows the selected plan, duration, base amount, eligible discount/coupon and applicable taxes before payment. If Auto Pay is offered, checkout separately identifies the recurring option, recurring amount and billing frequency and requires explicit authorisation. One-Time Payment remains a separate option. The backend-verified payment/recurring-charge record controls the purchase entitlement.
3. When a Refund / Payment Remedy May Be Considered
- Duplicate successful payment for the same intended purchase or billing cycle.
- Payment was successfully captured by the merchant/payment system but eligible digital access was not activated because of a verified Bhavya AI or payment-integration failure that could not reasonably be corrected.
- A verified billing, tax or charged-amount error attributable to Bhavya AI.
- A refund, reversal or other remedy required by applicable law or binding authority/order.
If a bank/account statement shows a debit but the payment was not successfully captured or received as a completed merchant payment, the matter is normally handled first through payment-gateway/bank reconciliation and reversal processes rather than being treated as a completed-payment merchant refund.
4. Situations Normally Not Refundable
- A successful verified/captured payment where the purchased digital access has been correctly activated or extended, except where applicable law requires otherwise.
- Cancellation or disabling of Auto Pay after the current recurring charge has already been successfully captured; cancellation stops future renewals and does not itself create a refund for the already-paid billing period.
- Trading/market losses or missed opportunities.
- Change of mind after digital access has been successfully delivered, except where applicable law provides otherwise.
- Failure to use an activated plan during its validity period.
- Claims based on profit/accuracy guarantees that Bhavya AI does not make.
5. How to Request Review
Contact support@bhavyaaibot.com with registered email, User ID, payment/order reference, invoice number if issued, amount/date and a brief explanation. Do not send passwords, PINs, OTPs or full payment credentials.
6. Approved Refund Processing
If approved, the refund is initiated to the original payment method where feasible. Payment-provider/bank settlement time is outside Bhavya AI's direct control. Related accounting/tax records may still be retained.
7. Cancellation / Expiry / Auto Pay
Unless checkout explicitly identifies and the user expressly authorises a recurring arrangement, a fixed-duration access plan ends on expiry and does not itself create a new automatic payment.
- Auto Pay may be stopped from the available account/subscription controls. Stopping Auto Pay stops future recurring renewals only.
- Already-paid access normally remains valid until its recorded expiry when Auto Pay alone is cancelled.
- A failed, pending or unverified recurring debit does not extend access.
- A material change to the recurring price may require a new or modified mandate/authorisation rather than silently increasing an existing authorised amount.
8. Statutory Rights
Nothing in this policy excludes a statutory consumer right or remedy that cannot lawfully be excluded.
9. Contact
Registered Office: C-189, Balaji Vihar, Bagrana, Agra Road, Jaipur, Rajasthan - 303012, India.